Frequently Asked Questions
To update your contact information, navigate to the Profile section of your Account Settings portal.
From here you can update your name, email address, billing address, phone number, etc.
You also have the option to request changes to your contact information by contacting a member of our Customer Support team using the Customer Service Form or by calling 866-451-2192. They are available Monday through Friday from 9am to 5pm EST.
I submitted a post to the Network forum, and it says its “awaiting moderation.” What does that mean?
Our admin team moderates every comment submitted to the forum to maintain a positive and organized environment. Generally, you can expect your comment to be moderated within 24 hours.
Occasionally, your comment may take a little extra time because our team is reaching out to Neil, Buck, Daymond, or one of the Founders directly to ensure the best response. Please be patient with us; we want to be as helpful as possible!