If your renewal fee costs $500 or less, you can submit a cancellation request via the Customer Service Form.
If the renewal that you are looking to cancel costs more than $500 you will need to call and speak with a member of our Customer Support team at 866-451-2192. They are available Monday through Friday from 9am to 5pm EST.
If you cancel your renewal, you will lose access to the website and will no longer receive updates on any recommendations. You also have the option to turn off the automatic renewal feature so that you can continue with your service until it expires. If you would like to turn off the auto-renewal feature, we encourage you to fill out the Customer Service Form.
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